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Martha Dorris offers 10 predictions for how agencies will improve CX this year. 02/18/2020
Steve Kelman considers the research on what makes for an effective motivator. 02/03/2020
Steve Kelman shares insights from a new book about negativity and the importance of seeking out the positive. 01/29/2020
A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy. 01/28/2020
Steve Kelman notes growing support for strategic planning efforts -- and the steps agencies take to keep those plans relevant. 01/23/2020
This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending. 01/15/2020
Steve Kelman looks at another area where civil servants are quietly working to make our lives better. 01/06/2020
New entrants bring new applications that add significant value to government data. 12/17/2019
In a rapidly changing environment, expecting overworked acquisition staff to become experts in every emerging technology is unrealistic. 12/16/2019
Steve Kelman talks with the Navy's Justin Fanelli about lessons learned over a decade of federal agile projects. 12/11/2019
If agencies find themselves continually in fire-fighting mode with their security, they likely need a better security architecture -- not just another product. 12/02/2019
CIOs can use hard data to help add value to the modernization discussion. 11/25/2019
Steve Kelman writes that the three-year-old program that provides summer digital tech fellowships in federal agencies is drawing rave reviews from students and agency managers alike. 11/25/2019
Steve Kelman sees a side benefit to career officials' starring role in the impeachment hearings -- and argues those public servants can and should work to shape policy debates. 11/18/2019
Steve Kelman argues that Chinese spying through the popular video-sharing app is less of a threat than TikTok's impact on young users' brains. 11/04/2019
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Steve Kelman argues that we all should be much more willing to ask for help. 02/24/2020
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To serve government buyers, a provider must balance between commercial efficiency and public accountability. 02/27/2020
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